Frequently Asked Questions

Quick answers about delivery, payment, compatibility and support.

How do you deliver tools and guides?

Instant download after purchase + email link. Guides are PDF, macros ship as a ZIP with a PDF manual.

Do I need to install anything for services (formatting)?

No. For services, you send us the file after checkout and receive a finished DOCX + PDF.

Do macros work on both Windows and Mac?

Yes, in Microsoft Word (VBA). On Mac you need the full desktop Word (not Pages/online). We include clear activation steps.

Refund policy

Digital tools: 14 days if it does not work on your machine and we can’t resolve it. Services: refunds before delivery; after delivery we offer fixes or partial refunds depending on scope.

Can I pay by card without a PayPal account?

Yes. In the PayPal window choose “Pay by card” – no account needed.

What’s inside the All-Access Macro Pack?

Our key Swedish macros bundled (dialog, punctuation, LIX, stats, etc.). Updates included for the year.

How do I get support?

Reply to your order email, or write to info@aisolutions.business. We respond quickly.

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